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<p class=MsoPlainText><o:p>&nbsp;</o:p></p>

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 <tr style='height:15.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:15.0pt'>
  <p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
  color:black'>Crestron e-Control 2 has failed to load.<o:p></o:p></span></b></p>
  </td>
 </tr>
 <tr style='height:15.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:15.0pt'></td>
 </tr>
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  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:15.0pt'>
  <p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Verdana","sans-serif";
  color:black'>Below is a list of possible solutions.<o:p></o:p></span></b></p>
  </td>
 </tr>
 <tr xp7=1 v7=1 style='height:89.25pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>When a dialog box titled <b>Information Bar</b> appears, a
  message on the top of the browser window will state &quot;<b>This website
  wants to install the following add-on: 'Crestron E-Control' from 'Crestron
  Electronics, Inc'.&nbsp; If you trust the website and the add-on and want to
  install it, click here...</b>&quot;&nbsp; Follow the instructions and click
  the message and click <b>Install ActiveX Control</b>.&nbsp; Repeat this
  process if prompted again.<o:p></o:p></span></p>
  </td>
 </tr>
 <tr xp6=1 xp7=1 v7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr xp6=1 xp7=1 v7=1 style='height:60.75pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:51.75pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>When a dialog box titled <b>Internet Explorer - Security Warning</b>
  appears, asking <b>Do you want to install this software?</b> with the name <b>Crestron
  E-Control</b>&nbsp; and publisher <b>Crestron Electronics, Inc</b>, click <b>Install</b>.&nbsp;
  Repeat this process if prompted again.<o:p></o:p></span></p>
  </td>
 <tr other=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr xp6=1 xp7=1 v7=1 style='height:38.25pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>In IE, under <b>Tools | Internet Options</b> dialog box, click
  on the <b>Security</b> tab and make sure your security level has <b>Download
  signed ActiveX controls</b> set to <b>enable</b> or <b>prompt</b>.<o:p></o:p></span></p>
  </td>
 </tr>
  <tr xp6=1 xp7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr xp6=1 xp7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'>Make sure your user account has either <b>Power User</b> or <b>Administrator</b> privileges.</td>
 </tr>
  <tr v7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr v7=1 style='height:15.0pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:15.0pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>Make sure your user account has <b>Administrator</b> privileges.<o:p></o:p></span></p>
  </td>
 </tr>
 <tr v7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr v7=1 style='height:25.5pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>In the <b>Control Panel</b> for Windows, in the <b>Security
  Center</b> make sure <b>User Account Control</b> is <b>Off</b>.<o:p></o:p></span></p>
  </td>
 </tr>
 <tr xp7=1 v7=1 style='height:3.0pt'>
  <td width=463 valign=top style='width:347.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:3.0pt'></td>
 </tr>
 <tr other=1 style='height:60.75pt'>
  <td width=463 valign=top style='width:347.0pt;background:#F2F2F2;padding:
  0in 5.4pt 0in 5.4pt;height:8.75pt'>
  <p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
  color:black'>A version of Microsoft Windows running Microsoft Internet Explorer is required for e-Control 2.
  </td>

 </tr>
</table>

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